Frequently Asked Questions | FFA - Fédération Française d'Athlétisme

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After validating your basket, create your "Personal space" if it is your first visit, or enter your user name and password if you have previously created a personal space in the online ticket office.

Be sure to enter a valid e-mail address in order to receive the various confirmation e-mails.

Should I print my e-tickets?

An e-ticket is a dematerialized ticket that must be printed at home by yourself on a sheet of A4 white and virgin paper on both sides, in color or black and white.
Be sure to have the Acrobat Reader installed on your computer first. If it is not, download it for free on the official Adobe website.
The e-ticket must be presented to the stadium access control as a classic ticket. The barcode will be scanned.
The e-ticket cannot be read on another devise (phone screen, tablet ...), so it is essential that you have printed your ticket before you go to the stadium.
Please ensure that your e-ticket is printed correctly on a single A4 side and undamaged. Partially printed, damaged or illegible tickets will be considered invalid.
Attention, an e-ticket can be printed several times. Do not buy e-tickets from a stranger.
In the event that several persons present with copies of a ticket, only the holder of the first scanned ticket will be admitted and no complaint will be considered.

Is the site payment system secure ?

The online ticket office uses a payment system which complies with the "3D Secure" standard, intended to make online payments even safer.
After validation of your bank details (credit card number, expiry date and card security code) on the payment page, you will be redirected to a form from your own bank, asking you to enter a secret code known only to you. This code has been sent to you by your bank.

The payment will only be accepted after validation of this code by your bank. The format of this code varies by bank e.g. date of birth, numerical code, alphanumerical code, etc. Some banks send this code via an SMS message, which is sent to you as you are about to pay.

If you do not know your code, contact your bank to obtain it.

I haven't received my order confirmation?

If you have not received your order confirmation:
- Your confirmation is in your spam box.
- Your e-mail address has been incorrectly filled in your account.
- Your order has not been validated.
To verify, log in to your account and check if your order appears in the "Order" section.

Is it possible to return a ticket?

Any act of purchase is final. A purchased ticket can therefore not be taken back or exchanged.
Your tickets cannot be canceled, exchanged, refunded or modified.

Access to children in the stadium

Access to the Stadium is strictly limited to ticket holders, children must be in possession of a valid ticket.
Access to the Stadium is prohibited for minors under the age of 16 years not accompanied by an adult. The operator does not advise parents to take children under the age of five to the Stadium.

How to buy accessible seats?

To ensure the best service and the best possible reception for people with reduced mobility, you must book your ticket by contacting our ticketing service by e-mail billetterie@athle.fr

Les billets sont-ils nominatifs ?

Les billets sont automatiquement attribués au nom du titulaire du compte de billetterie ayant été utilisé afin de procéder à la commande. Toutefois, il ne sera pas nécessaire d’en changer l’attribution, les billets n’étant pas nominatifs.